Terms & Conditions
If you have any speciﬁc queries, please check the list below or reach out to us through our contact page.
1 – SHOPPING
Attilio Fine Jewelry online inventory of high quality products allow our customers to choose their desired fine jewelry freely.
Along with our designers work hand in hand to provide newly designed, high quality and unique jewelry that cannot be easily found.
Moreover, by operating as an online platform.
Step 1: Search for a Jewelry
Search for a Jewelry from Attilio Fine Jewlery’s inventory by using our product search functions under the main tab Product. You can search, compare and select the perfect jewelry, you can also see the details descriptions of each jewelry and easy to understand.
Step 2: Choose a Design
Choose the perfect jewelry such as rings, earrings, bracelets or pendants into your shopping cart.
Step 3: Payment and Delivery
After confirm the order, you will receive an order confirmation email that lists your order details. After confirmation of payment, we will send out your choice of jewelry through the safe and reliable shipping services.
Attilio Fine Jewelry design team in collaboration with leading jewelry manufacturer and experienced goldsmith to produce unique jewelry pieces that are now available on our on-line shop. Upon receiving your order , you will receive an order confirmation email that lists your order details. After receiving your payment, we will send directly to you through the safe and reliable shipping services. If you are still hesitant difficult decision, you can also make appointment with our Customer Service Center, our customer service team will be happy to serve you.
Made to Order
Since the selected jewelry is out of stock and some jewelry are made to order, you can enjoy the fixed online price for your customized purchase. Upon receiving your order , you will receive an order confirmation email that lists your order details. The production lead time will be 3-5 weeks after receiving your payment and we will send directly to you through the safe and reliable shipping services.
2 – AFTER SALES SERVICE AND CARE
“Attilio Fine Jewelry” has a dedicated customer service center, to provide after-sales care of all customer service needs. Our service center is located at 3/F., Attilio Building, No.579 Nathan Road, Kowloon, Hong Kong. Attilio Fine Jewelry distinguished service to provide the following:
We provide consultation service, you may contact us by phone, email, facebook and other social media platforms.
Custom Design Service
To improve our services, you can contact our designers to provide you with different styles of jewelry design and drawings of your favorite jewelry.
Free Ring Size Adjustment
We will also provide customers with a free service to change the ring size. Specify styles and materials, due to the technical issues and can not be modified or resized. But any related shipping, the costs will be charged to your account. For inquiries, please contact our customer service department.
Free Delivery Service
We provide free delivery service to Hong Kong, Macau and China through the safe and reliable shipping services Company.
Ring maintenance and repair
Attilio Fine Jewelry provides free repair services within one year from the date of purchase with a valid receipt. For more information, please consult with our sales representative. However, our repair service do not cover damages caused by the follows:
(1) Human negligence
(2) Improper ways of wearing the jewelry
(3) Damage due to daily use
(4) Damage due to accident.
We reserve the right not to provide repair services for the following situations:
(1) The stone missing is more than 0.06carats;
(2) The stone cracks, scratches;
(3) The jewelry has undergone repair elsewhere;
(4) Being stolen or lost jewelry;
(5) Changes made to jewelry disregarding professional advice;
(6) Other damages caused by non-manufacturing defects.
We are happy to provide all after-sale services to our international customers, if any related shipping costs will be charged to your account accordingly. For inquiries, please contact our Customer Service Department.
3 – QUALITY CONTROL
Attilio Fine Jewelry is not only committed to providing the highest quality jewelry, but also ensure that you can enjoy percentile satisfied customer service. We are committed to the pursuit of quality products, our quality control team have implemented strict quality control to all of our diamond / gemstone suppliers and manufacturers to make sure every piece of our jewelry has pass our quality check standards.
Each piece of jewelry we delivered to you must pass the final quality testing to ensure that your jewelry are coincides with our stringent monitoring standards. After quality control procedures, it will dispatching for packaging.
4 – PACKING
Attilio Fine Jewelry professional packaging makes our jewelry perfect as gifts.
Our packaging includes a exquisite jewelry box, certificate folder (for storing jewelry certificate of authenticity), brochures etc.
5 – PRODUCTION LEAD TIME
After you submit your order and complete the payment procedures at Attilio Fine Jewelry, we will give you a call and email to confirm your order. After confirmation, we will process your order immediately.
If the piece is a ready made item, we will arrange for delivery immediately to ensure timely dispatch. Usually we require an average eight to twelve business days to be delivered.
If you want to receive the jewelry less than eight days, please call our Customer Service Department at (852) 31071622 to confirm whether such speedy delivery is possible at the time of order.
Since diamonds/gemstones are natural resources, and there is no one single diamond/gemstone is the same.
The available of diamond/gemstone is therefore subject to constant changes and we cannot guarantee availability until the order is confirmed. We can also provide our professional advice to meet your needs or you can select another similar one from our stock.
Note: As all pieces are hand-made, please allow sufficient time for production.
6 – SERVICE EFFICIENCY
Attilio Fine Jewelry care about our service efficiency.
After receive your order, we will handle it as soon as possible to ensure prompt delivery.
For whatever reasons, if you need to cancel your order, please call and email us within six hours after the placement of your order. We will try our best to amend the order as possible.
For order that have already commenced on production or have already been dispatched, we regret that those order can’t adjust to change or cancel.
Attilio Fine Jewelry wishes you found the ideal perfect jewelry from our website.
If any of our jewelry piece in our inventory does not meet your requirements, please contact us with your specific requirements and we will provide our special selection for your preview.
Please contact us at (852) 31071622 or email us to email@example.com for more details.
〈 DELIVERY POLICIES 〉
Thank you for ordering through Attilio Fine Jewelry. After confirming your order, you may pay through the following payment methods:
We accept Paypal, Visa, Master and Union Pay. Paypal is a recognized payment platform enabling safe, convenient real time transactions.
Paying through our Customer Services Center
If you do not wish to pay online, you may visit our customer service center during office hours to pay through VISA, Master , Union Pay or in cash.
You may pay through bank wiring or TT.
It will take up to 3 working days to confirm bank payment.
Production/delivery process will start after bank payment is confirm.
Please make sure all bank charges has taken into consideration in your payment.
Please send your bank payment copy to firstname.lastname@example.org within 3 working days after order confirmation. Failure to receipt payment copy within 3 working days, the system will automatically cancel your order.
Please pay to : Hang Seng Bank Limited
Swift Code : HASEHKHH
Account Number : 024788283885883
Account Name : Wondrous Group Limited
We do not accept cash cheque or credit cards not under Visa or Master through our online platform. If you wish to pay by using these methods, please visit our customer services center.